Help & Support

Find answers to common questions or reach out to us directly.

Frequently Asked Questions

How long does a pickle take?

Fermentation time varies by recipe — from 1 day (yogurt) to 45 days (apple cider vinegar). Each recipe shows the exact duration.

What should I do if I see mold?

Do NOT consume the product. Discard it safely, clean the jar thoroughly, and start over.

How do I cancel my Premium subscription?

Go to iPhone Settings → Apple ID → Subscriptions → Turşu → Cancel Subscription. Access continues until the end of the billing period.

Can I restore my purchases on a new device?

Yes! Go to Profile → Restore Purchases. Make sure you're signed in with the same Apple ID.

How do I delete my account?

Go to Profile → Delete Account. This permanently removes all your data. This action cannot be undone.

How do I export my data?

Go to Profile → Export My Data. This creates a complete copy of your profile, processes, and achievements.

Is the app available in English?

Yes! The app automatically adapts to your device language. Currently supported: English and Turkish.

How do notifications work?

You receive daily check-in reminders at your chosen time. Premium users get additional milestone alerts, evening reminders, pro tips, and weekly reports.

Are the recipes safe?

All recipes are based on traditional fermentation methods. However, recipes are for informational purposes. Always follow hygiene rules and consult a doctor if you have allergies or health conditions.

Still need help?

Our support team is happy to help.

Email Us